Reviews
Lou the technician did an incredible job in my parents home, they are older, have trouble speaking the language and are always worried about getting ripped off because of their age. Lou has such patience, knowledge in his trade and was even so compassionate to take out google translator for my dad. Overall excellent tech and service provided.
Technician Mike O. was excellent and very knowledgable. He troubleshooted the problem within ten minutes and fixed it. I highly recommend using him as a technician.
Mike O and Brandon G were amazing!! They were quick to come on site, communicated throughout the entire service call, recapped everything and overall went above and beyond with their kindness and knowledge. I will request them every time I need service done in the future!
Lou the heating maintenance technician at Scaran on Staten Island performed excellent yearly service on my heating units today. He is very knowledgeable and professional. He answered all my questions with patience. He is a tremendous asset to the Scaran corporation.
GK
Mike O diagnosed air in the pipes as the cause of the lack of heat in part of my house. He is professional and thorough. He answered my questions about different parts of my furnace with patience and didn't push replacement or repairs that aren't necessary now, but explained what new type of part is now available when it does becomes necessary. He actually remembered servicing the furnace 4 years ago and checked my previous service calls on his tablet to confirm what he had previously repaired. He was friendly and kind to me as well as to my dog on his way out the door. I highly recommend Scaran and Mike O. I am so glad I just signed up for the Priority Service Plan with them so I will get discounts on future service calls and a much needed annual tune-up
Brandon G serviced our heating system in Dec'22. He went above and beyond to clean the system, replace any broken or over-used parts, and got the system working to 83% efficiency. He fixed parts that other Scaran employees had previously overlooked. He spent over 3.5hrs working on this. Incredibly grateful for his professionalism and his impressive work ethic. Thank you Brandon G!!! - Happy Customer in Stapleton S.I.
As usual, Scaran service is top notch. Had two very professional and knowledgeable technicians, Mike O. and Steve K. service my heating system and install new thermostats. Excellent service from them!
Rapid and quality service. He even showed me what was the problem. Will call again it needed.
Brandon G. is a great technician and a pleasure to work with, very professional, courteous, and knowledgeable. I am glad to be a Scaran customer.
